Support / Remote / Full-time

Billing Support Specialist

United Tech is looking for a Billing Support Specialist who will actively interact with the Payment and Support teams to quickly resolve payment issues from users.

About the product:

A web platform for people from different countries who want to make friends, meet new people, and communicate safely. The product is already in production and has more than 500,000 users from the US, UK, Canada, Middle East countries, Asia, and leading European countries.

What you’ll help us do:

Communication with English-speaking clients through tickets
Answering customers' questions about payment problems, suggesting what can be done to solve the problem with payment
Making refunds to customers upon their requests
Monitoring of all payments, search for unsuccessful ones, and proactive communication with customers who have issues with payments
Responding to chargebacks from customers
Communication with Payment product manager on complex issues and features of online payments
Participates in the product development of the payment system: feature ideas, testing of new functionality

It’s all about you:

1+ year of relevant experience as a Customer Support or experience with Payments
Written English should be at a high level, and spoken English should be at a sufficient intermediate level
Initiative and organization — we do not hesitate to talk about problems and offer ideas. We are able to take responsibility for the jams and control our working time on the shift
Team player
Attention to details

Will be a plus:

Experience with major payment providers (Visa, MasterCard, ApplePay, Google Pay, etc.)
Experience with chargebacks and refunds

What we offer:

Comfortable working environment. You can work at our comfortable hub in Kyiv or remotely anywhere with a flexible schedule. We reimburse expenses for renting workspaces in other cities. Also, you can get financial and legal support, modern equipment, and up-to-date tools.
Highly-skilled team. We have several independent products and cross-functional autonomous teams with Tech leads. The seniority level of the team is Middle&Senior, so you will get the option to share practical cases and knowledge with experts in the social networking niche.
Personal impact and ambitious goals. Our products are in top positions in their categories on App Store and Google Play. We’re free to implement our ideas and directly influence products, cherishing our users. So you can make your direct impact on fast-growing products with a multi-million audience.
Investment in the future. The growth of our teammates is boosted with performance-oriented reviews, IDPs, free English classes, reimbursement of professional development courses, constructive feedback, international projects, a corporate library, and knowledge sharing.
Care and support. We maintain a human-to-human approach and care for our teammates' safety, health, and rest with 20 paid vacation days, 15 days of paid sick leave,100% coverage of medical insurance, reimbursement for sports and equipment, corporate events, stylish merch, and relocation options.

Hiring process:

Intro call with a Recruiter
Test task
Interview with the Hiring team
Final Interview
Reference check
Offer

Together, we’re a passionate team united by a founder’s mentality, result orientation, trust, and constant desire to improve. Join us, and your work will be seen by millions of people worldwide.

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