Support
Full-time
VIP Support Agent
We are building one of the most powerful live-streaming platforms, already connecting 400K+ monthly active users through live events, interactive video chats, and real-time community experiences. Our mission is bold: bring joy, fight loneliness, and deliver safe, ad-free entertainment that keeps people coming back. This is a complex, fast-moving space, and we love it that way! So, you will join a passionate, expert team tackling everything from scaling AI-powered recommendations to launching high-impact, data-driven features that boost monetization and engagement. Every idea counts here, and every release reaches a massive global audience.
We are now expanding into Arab countries and Europe, enhancing content quality, and rolling out new features to keep users hooked. We are among the Top 5 streaming products in the US and rank in the Top 10 worldwide. Our next milestone: break into the global Top 5, and we are moving fast to make it happen.
About your role: When your communication style matches the energy of premium users, and you enjoy turning support into relationship management this is your kind of challenge. As a VIP Support Agent, you’ll be working with the most valuable users of our platform, real whales who generate major revenue and define our brand loyalty. You’ll be part of a high-performing team where quality of service is a philosophy, not a metric. Expect an international audience, fast decisions, and visible impact, your actions directly affect the company’s numbers and user satisfaction.
- Build strong, trust-based relationships with VIP users, ensuring a personal and premium level of service
- Provide high-quality support through chat and other communication channels
- Anticipate client needs and proactively offer tailored solutions
- Collaborate with product, payment, and risk teams to solve complex cases and improve user experience
- Maintain an exclusive service tone aligned with the brand’s “quality over quantity” philosophy
- Track and report key insights from VIP feedback to help shape strategic decisions
- Be ready for evening shifts with a flexible work schedule
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